LEADERSHIP TRAINING MODULES

Also available online.

1. LEADING PEOPLE

Leadership is not the providing of information. Rather, it is guiding and enabling your employees to use their full potential and so reach their highest goals.

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2. PERFORMANCE MANAGEMENT

The methods to lead performance efficiently. Your team will enjoy more success and less underachieving. You will become skilled at providing feedback.

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3. CHANGE MANAGEMENT

The means to lead continuous change: long-term communication, involving employees, inducing willingness to learn new skills, concrete measures for daily work.

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4. MOTIVATION MANAGEMENT

Motivation is within us. How to inspire it, how to maintain it, and how to make it into a competitive edge for your organization.

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Leaders who focus on awareness succeed more

Are you managing constant change and challenges? Has your organization’s strategy changed? The responsibilities and job description of leaders expand, but expectations remain are at least as high as before.

The success of an organization is grounded in good leadership. Results and motivation levels are either developed with wise leadership or crumble in the wake of leadership problems. Best results are achieved when the management focuses also on the human aspect. Wise leadership optimizes the efficiency and well-being of employees by taking into account their strengths. This also increases job satisfaction.

As a leader you understand the big picture of your organization and you possess strategic leadership skill and vision of how the main objectives are reached. Together with the rest of the management you construct and communicate concrete steps of reaching the organization’s goals.

Leadership requires continuous development. We tend to say that leadership starts with observations and self-reflection. We train you to lead people towards a strong, goal-driven mindset and result. Engage your people, make them ready for change, and make them into a positive force that drives the organization forward. This makes strategic leadership, decision making, and performance management effortless.

Our training modules offer practical tools for a solution-oriented method to defuse difficult situations. You will enhance your leadership skills, interaction skills, and leadership communication. In the field of leadership we are especially experienced in leadership as coaching, knowledge management, performance management, change management, self-leadership, and challenging leadership communication situations.

We believe that profound learning in these topics occurs only by learning from experience, interaction, and practice. That is why Completo’s leadership training is based on practicing and learning together.

Tools used in training

  • 360 Leadership Assessment

  • Completo DISC Leadership Profile

  • Individual coaching

  • Facilitation

  • Reasoning Analysis Assessment

“An aware leader is burdened less, but achieves more.”

1. Leading people

The genuine leadership of people is not telling them what to do or sending complicated emails. To be a successful leader you need to lead your people on an individual level. When this is done skillfully, it improves teamwork, cooperation, motivation, job satisfaction, and commitment to work, to the team, and to the leader. We coach leaders to greatly improve consciousness of communication as well as the skills to make best use of diversity – and to guide different people to use their strengths.

You cannot lead everyone with the same formula. People have different logical mindsets, different ways of communicating and working. Motivation and commitment are also individual. In our trainings we use the practical DISC-model to highlight how to better understand and lead different people. Through DISC, we can see how each person can best succeed in their most natural way. DISC does not measure or rate people according to skill or superiority.

During the coaching, you will receive your personal Completo DISC-profile. Exploring it will increase your self-knowledge and build your awareness of how your actions and communication affect other people, all very constructively. The leadership profile also describes a person’s natural competences in different leadership and communication situations, and it provides you with a personal map to truly understand and lead different styles of working.

Module contents

  • The impact of your own behavior and actions in leadership situations
  • Recognizing your leadership style and the styles of your employees (Completo DISC)
  • The conscious leading and guiding of people with different DISC-styles in practice
  • Building trust in leader and employee relationships
  • The strengths of team members with different styles and guiding them towards goals
  • Understanding the work styles of your team members – how they prioritize, what motivates them, how they make decisions, and how to help them develop

Benefits in a nutshell

  • Skillful leadership will boost the results of both individuals and teams

  • Genuine understanding of different people
  • Clarity and improved skills in personal leadership style

  • Knowledge on how to lead and guide different people in daily work

  • New ideas on how to develop individuals and your team

  • Achieve a motivated and efficient personnel

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2. Performance management

This training has been created to answer the demand on practical measures and ways of guiding and leading performance in the everyday work of employees – and how to intervene when someone is underachieving. Organizations usually have described their principles of leadership, but the guidelines on how to implement them in real life are often lacking. When this is the case, everyday leadership is not sufficiently supported.

Some work functions and tasks have clear goals that can be measured, but still the team leader may not have good enough ways of following up on work success, nor the knowledge on how to follow up or provide feedback. There are also tasks that are measured in quality, and their results can be difficult to apply in providing feedback and guidance of performance. Leading performance is vital to enable employees to achieve their best results knowing exactly what is expected of them.

Another important theme is that of underachieving. This is something most leaders consider very difficult to approach, and evade the issue until it has gone too far. In our training, you will learn practical ways of how to constructively intervene when an employee is underachieving. You will gain the tools and means to bring the employee back to being efficient, motivated, and trusting of both the organization and you as a leader.

During the training, we will together solve the challenges of performance in your organization. We will create models and guidelines on how to lead performance, which ultimately increases job satisfaction.

Module contents

  • Everyday performance management
  • Creating and maintaining a strong and goal-oriented way of working
  • Goals and organizing
  • Guiding time use
  • Follow-up of performance and feedback
  • The vital leadership skills to successful guiding of performance
  • How to intervene when your employee is underachieving
  • The ways to turn underachievement back to functioning efficiently

Benefits in a nutshell

  • Each individual will receive high-quality leadership

  • Each individual will perform at their best

  • Less underachieving

  • Motivation and commitment increase

  • Job satisfaction improves

  • Employees get more skilled with time use and do the right things at the right time

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3. Change management

The human aspect in change situations is both the greatest strength and the greatest decelerator. When changes are implemented, the facts are usually provided, but they are not made concrete on the level of tasks and everyday functions. This does not increase awareness of the need to personally learn new abilities or skills, which is a critical factor if changes are to succeed.

The training will provide you with the means to drive and implement change. We will especially focus on the role of communication in change management: increasing employee involvement, simplifying participation, increasing commitment, and helping employees let go of old working habits and take responsibility of implementing change in their own role and tasks.

We will train you to recognize and defuse negative phenomena in the change process that we call change traps. These are phenomena that seldom are recognized in the hubbub of change, but which, at their worst, may cause the entire organization to grind to a halt. Often changes are implemented by pushing them through the organization without listening for a response. However, by investing in understanding and defusing these change traps, the change stays on schedule easier and even large changes can be implemented with less adverse effects.

The training will also provide you with skills to best use change agents to manage and implement change. Change agents are key persons, motivated to implement the changes on all levels of the organization. Their role in clarifying the facts and details of the change as well as positively affecting the attitudes of people is vital.

Module contents

  • Change management and how to constructively implement change
  • Successful leadership in change situations
  • Guiding towards permanent change
  • Handling and overcoming change resistance and building commitment towards the future
  • Defusing the drama created by change in the work community
  • The negative impact of hidden communication and how to handle it
  • The elements of destructive and creative conflict in change
  • Recognizing and preventing distress behavior
  • Six behavioral responses to distress
  • How to satisfy psychological needs positively while improving efficiency
  • Change is always a conflict, but it can be a creative
  • DISC-styles in change, reactions, and how to lead different people in change
  • The change agent – an agent of positive attitude
  • The challenge and necessity of keeping up with permanent change – guiding people
  • Five practical measures to implement change constructively

Benefits in a nutshell

  • Integration of change is faster

  • Loss of efficiency due to changes decrease

  • The feeling of threat from change diminishes

  • Learn to understand and handle distress behavior

  • Improve change communication

  • Successfully implement changes by efficiently engaging everyone in the process.

  • The whole organization learns to embrace future changes efficiently and quickly

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4. Motivation management

The management and leadership of an organization today need more knowledge on motivation. The world outside organizations is changing and becoming more complex at an accelerating speed. Finding new opportunities requires flexibility, courage, and above all, the skill and ability to inspire your entire personnel onboard.

The strategy and vision of many companies are largely alike, as is what is being produced. How the organization is being run and managed on the inside provides most of the competitive advantage. The most successful organizations are those that know their personnel and their clients on a personal level. This means knowing how to communicate and connect with them and understanding what motivates them.

Are you aware of your own motivational factors? They guide your actions, affect your attitudes, and most probably can be seen in your behavioral patterns.

A motivated staff enjoys a healthy, positive attitude and is, according to many studies, more likely to achieve goals and succeed. (Losada & Heaphy, 2004; Meneghel, Saranova & Martínez, 2014; Pentland, 2012; West, Patera & Carsten, 2009.) In the training, we draw on behavioral psychology and studies on motivation and commitment, and develop concrete, tailored action models for you.

Module contents

  • Skills on motivating different people and teams
  • Motivation and commitment towards work tasks
  • The most productive environments for different DISC-styles
  • How are people with different DISC-styles motivated and how to maintain it?
  • Inspiring and maintaining motivation is a leader’s task
  • The psychological needs underlying motivation
  • Taking responsibility for your motivation
  • The characteristics of a High-Performance organization, for example, positivity (Losada & Heaphy)
  • The impact of distress behavior on motivation, recognizing it, and how to counter it
  • Building your personal motivation toolkit

Benefits in a nutshell

  • More light on your own and others’ motivation

  • Learn how big of an impact motivation really has on results

  • An organizational culture, where everyone has the ownership of their own potential – this accelerates learning

  • Learn how to recognize and defuse stress behavior

  • With motivated people, results will quickly improve

  • Job satisfaction will increase considerably

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