TRAINING MODULES FOR SUPERIORS

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1. FROM COLLEAGUE TO SUPERIOR – A NEW SUPERIOR’S ABC

Compact skill package for a new superior. Quickly get a strong grip on your new responsibilities.

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2. LEADERSHIP

Leadership is not the providing of information. Rather, it is guiding and enabling your employees to use their full potential.

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3. TOOLKIT FOR EVERYDAY LEADERSHIP

A power pack of everyday leadership and communication skills.

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4. CHALLENGING LEADERSHIP SITUATION TOOLKIT

An efficient workshop for solving demanding leadership situations.

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5. TIME MANAGEMENT

Concrete methods to minimize stress by managing your workload and use of time.

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A superior enables people to succeed

Being a superior is an especially social profession, in which you guide your team forward by helping people succeed. In addition to expertise, it requires good self-knowledge, awareness, and perception skills. To be able to lead others, you must be able to lead yourself.

According to a global 2019 study by Gallup, only 15 % of employees experience commitment to their organization’s goals. How employees experience their role and significance in the organization is affected up to 70 % by the actions of superiors.

An experience of significance and commitment can be achieved only by showing personal interest and consideration to diversity, and by asking the right questions. A superior who thinks like a boss, generalizes, and a superior who thinks like a coach, personalizes.

As coaches, we see how in many organizations the role of superiors includes leading people, but the skills for daily leadership are lacking. No one is a natural superior no more than a natural doctor. Each profession – and that’s what being a superior is – requires specific skills, internalizing the role and processes, and practical self-reflection about your actions.

With us you will develop your knowledge and concrete methods of daily leadership of different people. You will perceive the importance of appreciating diversity and learn how to enable subordinates to boost their efficiency by best utilizing their strengths. You will learn strong interaction skills and methods to give feedback. You will learn a coaching management style, in which you spar with your subordinates, clear obstacles, and enable their success.

Tools used in training

  • 360 Leadership Assessment

  • Completo DISC Superior’s Profile

  • Individual coaching

  • Facilitation

  • Reasoning Analysis Assessment

“Being a superior is a profession that requires you to consciously develop yourself. No one is a natural superior no more that a natural doctor.”

1. From colleague to superior –
A new superior’s ABC

Stepping into the role of a superior is challenging. You must establish your role, earn the trust of your subordinates, take charge of all the responsibilities of the position, and lead your subordinates forward. All of which usually must happen quickly and simultaneously.

The training helps you internalize the cornerstones of your newly acquired work role. The role of the superior differs from that of the director. A superior is more firmly involved with everyday work on a practical level. Superiors provide guidance, help, and development. The training provides skills in leadership communication, giving feedback, and other vital everyday leadership tasks.

A tailored, well-planned training or coaching will provide you with the means to quickly take charge of your new position as superior, saving you time and effort and enabling you to concentrate on what is most important: leading your subordinates towards the expected goals and results.

Module contents

  • The extensive role of a superior
  • How to take charge of the role and responsibilities of a superior?
  • The importance of self-management in leadership positions
  • Personal coaching vs. helping
  • Daily leadership, delegating and prioritizing
  • Communication skills
  • Guiding and organizing performance
  • Giving feedback and following up
  • Working with a coaching leadership style
  • How to develop and monitor your skills as a superior?

Benefits in a nutshell

  • More clarity on personal style and responsibilities as a superior

  • A genuine understanding of what is expected from you when becoming a superior

  • Skills to lead different people in everyday work

  • Organizing your work is made easier

  • Learn to claim your place as a leader

  • Learn how to coach your subordinates to succeed even better

  • Concrete measures to help organize time use

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2. Leadership

The genuine leadership of people is not telling them what to do or sending complicated emails. To be a successful leader you need to lead your people on an individual level. The skills provided by this training help you improve teamwork, cooperation, motivation, job satisfaction, and commitment to work, to the team, and to the leader.

In our leadership training, we coach leaders to greatly improve consciousness of communication as well as the skills to make best use of diversity – and to guide different people to use their strengths. You cannot lead everyone with the same formula. People have different logical mindsets, different ways of communicating and working. Motivation and commitment are also individual.

In our trainings, we use the practical DISC-model to highlight how to better understand and lead different people. Through DISC, we can see how each person can best succeed in their most natural way. DISC does not measure or rate people according to skill or superiority.

During the leadership training, you will receive your personal Completo DISC-profile. Exploring it will increase your self-knowledge and build your awareness of how your actions and communication affect other people, all very constructively. The leadership profile also describes a person’s natural competences in different leadership and communication situations, and it provides you with a personal map to truly understand and lead different styles of working.

Module contents

  • The impact of your own behavior and actions in leadership situations
  • Recognizing your leadership style and the styles of your employees (Completo DISC)
  • The conscious leading and guiding of people with different DISC-styles in practice
  • Building trust in leader and employee relationships
  • The strengths of team members with different styles and guiding them towards goals
  • Understanding the work styles of your team members – how they prioritize, what motivates them, how they make decisions, and how to help them develop

Benefits in a nutshell

  • Skillful leadership will boost the results of both individuals and teams
  • Genuine understanding of different people
  • Clarity and improved skills in personal leadership style

  • Knowledge on how to lead and guide different people in daily work

  • New ideas on how to develop individuals and your team

  • Achieve a motivated and efficient personnel

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3. Toolkit for everyday leadership

Leading the daily work of your subordinates is the backbone of reaching set goals. This training in everyday leadership gives you the tools to ensure that the people in your team can concentrate efficiently on their tasks. We coach you to coach your subordinates so that schedules are met, customers are kept satisfied, and internal communication works.

The training focuses on interaction and communication skills because, after all, all leadership is interaction. As a superior, you need be as straightforward and constructive as possible. You need to understand when to provide feedback and how to best do that with different people. This requires patience and sensitivity.

During the training, we also address practical matters. We will provide a systematic approach for unexpected situations, as well as for delegation and substituting. This training will provide you with the tools to continue your personal leadership development in your daily work.

Module contents

  • Leading everyday work
  • Leading the daily work of people with different DISC-styles
  • My personal leadership DISC-profile
  • Understanding diversity and building my communication using this knowledge
  • Leadership is interaction – skillful communication is the key to success
  • How to communicate concretely, clearly, and unambiguously
  • How to succeed in challenging communication situations?
  • Practical tools for communicating clearly through different channels
  • Delegating tasks
  • Organizing and prioritizing my own work
  • Guiding the prioritizing of subordinates’ tasks
  • A practical method for providing constructive feedback
  • How provide critical feedback and guidance skillfully?
  • Concrete measures to trickle organizational goals into practice

Benefits in a nutshell

  • Clarify your own leadership style

  • Improve skills on leading diversity on an individual and team level

  • Daily leadership tasks will take form in practice

  • Organizing your work as a team leader is facilitated

  • Learn to improve your team by coaching

  • Take charge of your team and start leading it positively and smartly

  • Reach your goals as a team leader

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4. Challenging leadership situation toolkit

When planning leadership training programs with our customers, we are most often asked to dedicate a separate module on solving challenging leadership situations. We know how critical this skill is for any leader. What makes a situation challenging is usually more than just handling the actual issue – the human factor and our differences in ways of communication are often the main cause of difficulty.

Today’s hectic working environment, with all its challenges combined with hard goals, requires that all leaders and superiors be supported so that they have the skills to function in challenging environments. No need to worry though, here’s the solution.

This training provides solutions and methods for handling and solving a variety of challenging leadership situations. You will become more skilled in facing situations involving people in different degrees of distress (negative behavior) and you will learn how to truly listen, interact, and reach concrete decisions.

Module contents

  • How to solve challenging situations in the workplace
  • A constructive process for defusing and solving challenging situations
  • The psychology of difficult situations – how do we react when things get tough?
  • Models of defensive behavior in difficult situations – how to recognize and deal with them?
  • Important interaction and communication skills for deviant situations
  • The pitfalls of leadership communication in tough spots
  • Listening, asking questions, and decision making in difficult situations
  • Tackling a difficult situation so as to prevent escalation
  • Solving your own real-life challenging cases
  • Your personal toolkit for future challenges
  • A variety of solutions to enable you to solve conflicts in everyday work

Benefits in a nutshell

  • Solve difficult team leader situations quickly

  • Learn how to recognize the arising of a challenging situation at an early stage

  • Learn how to isolate the situation and manage it to prevent it from spreading

  • Learn how to cope with the pressure of a difficult situation

  • Learn how to rebuild trust after a tough spot

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5. Time management

Mastering your schedule equals mastering your workload. It starts with the individual, but it brings considerable results to the entire organization. In this training, you will learn the most important time management skills: organizing, planning, structuring tasks, prioritizing, delegating, and clear communication.

Daily planning and mastering your workload is imperative for achieving productivity, efficiency, and results, but also for job satisfaction, endurance, and managing stress.

In this training, you will learn to recognize and overcome your personal time thieves. You will identify your priorities and the cornerstones of your time use so you can clarify your goals for improved efficiency and control, and increased results.

The training provides you with useful tools and methods for planning your work and controlling time use. When you are in control, it is easier to manage your daily work and take on challenges.

Module contents

  • Conscious skills for time and workload management
  • Self-management in situations of haste and stress
  • Recognizing your challenges, time thieves, and pitfalls
  • 10 tools for mastering time and work
  • Best practices for planning and organizing
  • Personal development plan utilizing the most appropriate tools
  • 5 efficient tool-based methods for improving your success rate
  • Organizing and optimizing time use as individuals and as a team
  • Collective decisions on actions and procedures: delegating, distribution of workload, flow of information, rules of internal communication, planning, and prioritizing

Benefits in a nutshell

  • Your calendar will get uncluttered

  • Learn to identify priorities from even an extensive workload

  • Learn how to distribute your time into logical slots despite interruptions

  • Manage your work, perceive your work as clear entities, increase motivation

  • Become aware of what causes you stress and get these things in order

  • Methodicalness will bring job satisfaction, joy, and save energy

  • Learn how to coach others to manage their time

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